Setting the Standard in Fire / EMS Dispatching

Heartland Communications
Facility Authority

Our Mission is to serve as the vital link between our communities and first responders, ensuring prompt and compassionate delivery of Fire and EMS services during emergencies.

By living our mission, we aim to make our communities safer, healthier, and more resilient by ensuring that help is always just a phone call away when it matters most.

Click the image above to see the Agendas / Minutes from recent and upcoming meetings

News

News
Nurse Navigator Program Expands in East Count
Nurse Navigator Program Expands in East Count

A very important program created by Global Medical Response called Nurse Navigator has expanded to all of the San Diego County Central Zone dispatch area that Heartland Commination Facility Authority dispatches for.

Read More →
HCFA Dispatch Supervisors Complete One Year on the Job
HCFA Dispatch Supervisors Complete One Year on the Job

During this quarters HCFA Commission Meeting on 10/24/2024, two of our Dispatch Shift Supervisors gave a presentation to the Commission that highlighted their first year of filling the role of Shift Supervisor.

Read More →
Supervisor Hays Receives Local Hero Award
Supervisor Hays Receives Local Hero Award

HCFA Supervisor receives Local Hero award.

Read More →
Dispatch Staff Recognized At Commission Meeting
Dispatch Staff Recognized At Commission Meeting
Read More →
Heartland Communications is Hiring!
Heartland Communications is Hiring!

Heartland Communication is accepting applications for Full Time Fire Communications Dispatcher.

Read More →
Dispatch Shannon Hays Gets Visit from CPR Save
Dispatch Shannon Hays Gets Visit from CPR Save

CPR Save Visits ECC

Read More →
HCFA Staff Attends CFED Conference
HCFA Staff Attends CFED Conference

HCFA Staff Attends CFED Conference In Indian Wells.

Read More →

Calendar

Heartland Communications: Behind the Call

Heartland Communications staff recently worked with the SanteeTV to create the below video. This joint project was put together in effort to educate the public on what happens inside the walls of Heartland Communication’s fire and medical dispatch facility. HCFA is made up of many, diverse, dedicated staff members that work as a team to serve and protect our community.