Top EMD Performer of the Year Awarded

Each year Heartland Communications awards one of its Telecommunicators with the Top EMD Performer of the Year Award. The Top EMD Performer of the Year award is based on EMD (Emergency Medical Dispatch) performance scores calculated throughout the year and is announced during National Public Safety Telecommunicators Week (NPSTW).

What is EMD? Emergency medical dispatch (EMD) is a systematic program of handling medical calls for assistance. Trained telecommunicators use locally approved EMD guide cards to quickly and properly determine the nature and priority of the call, dispatch the appropriate response and give the caller instructions to help treat the patient until the responding EMS unit arrives.

Congratulations, Hannah!